1. Job Responsibilities:
Manage the full order process for customers, including order confirmation, production tracking, quality control, and delivery arrangements.
Coordinate with factory, logistics, and shipping departments to ensure timely order completion.
Prepare and review foreign trade documents (e.g., contracts, invoices, packing lists, customs documents).
Assist in handling customer complaints and after-sales issues, maintaining strong client relationships.
Provide regular order progress reports to clients and promptly report any exceptions.
Support the sales team in market research and new client development.
2. Job Requirements:
Education: Associate degree or above; majors in international trade, business English, logistics, or related fields preferred.
Experience: Minimum 1 year in international trade merchandising or related roles (outstanding fresh graduates may be considered).
Language: CET-4 or above; proficient in reading/writing English emails and documents; fluent spoken English is a plus.
Knowledge: Familiar with foreign trade processes (e.g., L/C, FOB/CIF terms, customs procedures) and basic international logistics.
Technical: Proficient in Office software and ERP systems, with strong data organization skills.
Qualities: Strong sense of responsibility, good communication skills, able to work in a fast-paced environment, and handle pressure.
3. Compensation & Benefits:
Salary: Negotiable.
Benefits: Social insurance and housing fund, paid annual leave, team-building activities, birthday benefits, and training opportunities.
